Privacy Policy

1. Information we collect

When you use our services, website or booking system, we may collect:

• Full name, email address and phone number
• Appointment details: the service selected, the date, the time and any preferences
• Notes you provide for your barber
• Communication data from emails or messages relating to your appointment
• If you choose to sign in with Google when booking, your name and email address as held by Google. We never receive your Google password, and we do not read anything else in your Google account.
• Limited technical data, such as cookies, device type and general location, when you visit this website

2. How we use your information

We collect and process your personal information to:

• Confirm and manage your appointments
• Send booking confirmations, reminders and updates
• Notify you about promotions, offers and loyalty rewards, only if you have opted in
• Improve our services and customer experience
• Maintain accurate business and booking records

We do not sell or share your personal information with third parties for marketing purposes.

3. Legal basis for processing

• Contractual necessity - to manage and fulfil your bookings
• Legitimate interest - to maintain customer relationships and improve our service
• Consent - for marketing or promotional communications, only when you opt in

4. Data retention

We keep your personal data only for as long as we need it to provide our services or to meet a legal obligation. You can ask us to delete your data at any time by emailing hello@goldenscissors.london.

5. Data sharing

We share limited personal data with trusted suppliers, strictly so that the booking system works:

• Vercel - hosting for this website and its booking system
• Neon - the database that stores your appointment
• Resend - sends your confirmation and cancellation emails
• Google - only if you choose to sign in with Google to fill in the booking form

All suppliers we work with comply with UK GDPR and data protection standards.

6. Your rights

Under the UK GDPR you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Request a copy of your personal data

To exercise any of these, email hello@goldenscissors.london.

7. Cookies

This website uses cookies to remember preferences and to measure how the site performs. You can disable cookies in your browser settings at any time; the booking system will still work.

8. Security

We take data protection seriously. Personal information is stored securely, and we use appropriate technical and organisational measures to prevent unauthorised access, alteration or misuse.

9. Updates to this policy

We may update this policy from time to time to reflect changes in legal or business practice. Any update is published on this page with a new effective date.